Customer Service Over the Phone

By Stephen Coscia

Book Overview

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0936648686
• ISBN13: 9780936648682
• Release Date: January 1995
• Publisher: Flatiron Publishing
• Length: 111 Pages
• Weight: 0.44 lbs.