Customer Service Is Just Foreplay: The Modern Customer Experience Will Separate You From The Competition

By Brian Appleton and Jason D. Cass

Book Overview

Business as usual gets a new life in Customer Service is Just Foreplay. This information-packed guide is filled with relevant modern practices and principles that can be applied to any agent or agency in the insurance industry.Client interactions have made a major shift over the past decade. Merely providing good customer service has been surpassed by digital tools and strategies that make up a great customer experience. Mobile apps, online chat and payment systems as well as 24/7 accessibility aren't just "extras" anymore. Agents are charged with evaluating and changing out-of-date business models to keep pace with online competitors.Jason Cass, owner of JDC Insurance Group, is a thought leader, speaker, agency owner and champion for the independent insurance industry. As an entrepreneur, Jason has first-hand experience building a profitable agency that can be run both virtually and digitally.

• Format: Paperback
• Language: English
• ISBN: 0996222758
• ISBN13: 9780996222754
• Release Date: June 2015
• Publisher: Cappleton, LLC
• Length: 148 Pages
• Weight: 0.65 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"