Customer Service in Libraries: Best Practices

Book Overview

In this book, nine librarians from across the country describe their libraries' best practices in this key area. Their contributions range from all-encompassing customer service policies and models any library can both adapt and be proud of to micro-approaches that emphasize offering excellent user-focused technology planning, picture book arrangement with patrons in mind, Web 2.0 tools to connect users with the library, establishing good service delivery chains, and making your library fantastic for homeschoolers.

• Format: Paperback
• Language: English
• ISBN: 0810887487
• ISBN13: 9780810887480
• Release Date: February 2013
• Publisher: Scarecrow Press
• Length: 118 Pages
• Weight: 1.45 lbs.
• Dimensions: 0.5" x 5.9" x 8.9"