Customer Service Excellence: Delighting your customers and your manager

By Catherine Ann Mattiske

Customer Service Excellence is a mini-training program in a book designed for customer service professionals, customer service representatives, sales people and business professionals.Customer Service Excellence combines self-study with realistic workplace activities to build advanced knowledge of customer service principles.In a selling situation this Learning Short-take helps to uncover customer needs and sell the value of the produce on benefits rather than just price. In a customer service environment this Learning Short-take helps to listen to the voice of the customer, responding to their stated needs and uncovering their unstated needs.The book includes free downloadable job aids and tools.

• Format: Paperback
• Language: English
• ISBN: 1921547278
• ISBN13: 9781921547270
• Release Date: September 2022
• Publisher: Tpc - The Performance Company
• Length: 102 Pages
• Weight: 0.28 lbs.
• Dimensions: 0.3" x 5.5" x 8.5"