Customer Service: Career Success Through Customer Loyalty

By Paul R. Timm

Book Overview

Customer Service: Career Success through Customer Loyalty, 6e provides a systematic process for building service skills that all business people need. Presented in a friendly, conversational manner, the text is filled with examples that demonstrate the link between service skills and career achievement. This edition features more on social networking, trustability, and customer service trends. Information is also included on internal customers, emerging technologies, and stress-reducing techniques. Throughout the text, there is an emphasis on transforming good service intentions into a workable plan that yields loyalty and success.

• Format: Paperback
• Language: English
• ISBN: 0133056252
• ISBN13: 9780133056259
• Release Date: April 2013
• Publisher: Pearson
• Length: 240 Pages
• Weight: 0.90 lbs.
• Dimensions: 0.6" x 8.0" x 9.9"

Customer Reviews

Needed a textbook

The book was shipped and delivered quite fast, and I am happy with the service. the book itself was in poorer condition than I expected. having many marks and bends causing a bit of warping. Overall not bad and not great!

Customer Service: Career Success Through Customer Satisfaction

It was received in a very timely manner and great shape. I thought it was sent by regular mail, which it might have been, but it was left at my front door. I will check with the post office because I don't care for it to be there when it has been reported that people are taking deliveries.