Customer Service: A Practical Approach

by Elaine K. Harris

Book Overview

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. The market-leader, Customer Service: A... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0130978531
• ISBN13: 9780130978530
• Release Date: January 2002
• Publisher: Prentice Hall
• Length: 164 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.3" x 7.9" x 9.9"

Customer Reviews

Class book

This product was received in excellent condition very quickly ... helped my department keep within budget and meet schedule! THANK YOU!

Even for those who don't like to learn about customer sevice

i may sound a bit biased since she was my professor in college, but i thought this was one of the best textbooks that i have ever had! i am not going to sell it back 'cause i know it will come in handy in the future. i liked the fact that i wasn't being told that the "customer is always right" the entire book. instead i learned how to deal with the most difficult of customers! i have reccomended it to my boss and she will use it in training of new employees!