Customer Service - Three Perspectives: All You Have to Know

by David Peters

The problem with customer service is that it is often made out to be more complicated than it really is. Customer service should address the interests of both the business and the customer but this sometimes is more difficult than it should be. The chief problem is that the business, the employees and the consumers never seem to understand each others role in the process and because of this the needs of everyone are often not considered by all parties...

• Format: Paperback
• Language: English
• ISBN: 1517630126
• ISBN13: 9781517630126
• Release Date: October 2015
• Publisher: Createspace Independent Publishing Platform
• Length: 222 Pages
• Weight: 0.67 lbs.
• Dimensions: 0.5" x 6.0" x 9.0"