Customer Satisfaction: The Other Half of Your Job (A Fifty-Minute Series Book)

By Dru Scott Decker and Dru Scott

Book Overview

Everyone talks about customer service these days but the concrete issue behind the topic is customer satisfaction. This book contends that part of the problem lies with our focus on technical skills... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1560520841
• ISBN13: 9781560520849
• Release Date: January 1995
• Publisher: Crisp Pub Inc
• Length: 120 Pages
• Weight: 0.75 lbs.
• Dimensions: 10.3" x 0.3" x 8.0"