Customer Satisfaction: The role of loyalty phases as a moderator on the relationship between satisfaction with service recovery and its drivers

By Aygul Isayeva

Service failures are inevitable. Customers tend not to complain when they happen. Given that we are able to stimulate customers complain, what actions should we take? We know what the drivers of... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3659182931
• ISBN13: 9783659182938
• Release Date: May 2013
• Publisher: LAP Lambert Academic Publishing
• Length: 160 Pages
• Weight: 0.54 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"