Customer Satisfaction Research Management: A Comprehensive Guide to Integrating Customer Loyalty and Satisfaction Metrics in the Management of Complex Organizations

By Derek R. Allen

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• Format: Hardcover
• Language: English
• ISBN: 0873895932
• ISBN13: 9780873895934
• Release Date: January 2004
• Publisher: Asq Pr
• Length: 248 Pages
• Weight: 1.25 lbs.
• Dimensions: 9.0" x 0.8" x 6.0"