Customer Satisfaction Measurement for ISO 9000: 2000

by Bill Self, Greg Roche, Nigel Hill, et al.

For the first time, the ISO 9000 quality management standard requires that registered companies measure customer satisfaction. Many customer surveys produce misleading results due to poor... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0750655135
• ISBN13: 9780750655132
• Release Date: December 2001
• Publisher: Routledge
• Length: 160 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.3" x 6.1" x 9.2"