Customer Relationship Management Technology

By Bob Vilsoet and Dr. Jon Anton

No Synopsis Available.

• Format: Paperback
• Language: English
• ISBN: 0963046470
• ISBN13: 9780963046475
• Release Date: June 2002
• Publisher: The Anton Press
• Length: 235 Pages
• Weight: 0.95 lbs.

Customer Reviews

Excellent tech reference

This is an easy book to read and you can finish it quickly. It is a very good tech reference for CRM. I would recommend it for both CRM technologists and strategists.

Great Book!

Summarizes all the technologies in call centers that comprise a customer relationship management solution.

Very interesting and timely

This book is a real page-turner. I read it in just two sessions.