Customer Knowledge Management: People, Processess, and Technology

By Minwir Al-Shammari

This text introduces an integrated approach to analyzing and building customer knowledge management (CKM) synergy from distinctive core advantages found in key organizational elements. This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 1605662585
• ISBN13: 9781605662589
• Release Date: March 2009
• Publisher: Information Science Reference
• Length: 388 Pages
• Weight: 2.25 lbs.
• Dimensions: 1.1" x 7.2" x 10.2"