Customer Expectation Management: Success Without Exception

By Terry Schurter and Steve Towers

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• Format: Paperback
• Language: English
• ISBN: 092965207X
• ISBN13: 9780929652078
• Release Date: January 2006
• Publisher: Meghan Kiffer Pr
• Length: 142 Pages
• Weight: 0.45 lbs.
• Dimensions: 8.3" x 0.5" x 5.5"