Customer Evaluations of Service Failure and Recovery Encounters

By Klaus Schofer and Klaus Schöfer

Doctoral Thesis / Dissertation from the year 2002 in the subject Business economics - Offline Marketing and Online Marketing, grade: 1.3, University of Nottingham, language: English, abstract:... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3838662911
• ISBN13: 9783838662916
• Release Date: January 2002
• Publisher: Diplom.de
• Length: 288 Pages
• Weight: 0.84 lbs.
• Dimensions: 0.7" x 5.8" x 8.3"