Customer Care Excellence: How to Create an Effective Customer Focus

By Sarah Cook

Book Overview

Customer loyalty is essential to the long term financial success of your business, but with more choice then ever before, customers today have high expectations of the products and services they use.... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0749457058
• ISBN13: 9780749457051
• Release Date: November 2010
• Publisher: Kogan Page
• Length: 288 Pages
• Weight: 0.80 lbs.
• Dimensions: 9.2" x 0.7" x 6.1"