Customer Focus: A Strategy for Success

By Roger Langevin

This book provides a clear road map for developing the focus on customers. Market research, performance measures, and quality systems tools are introduced throughout to aid in developing a cohesive... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1560524855
• ISBN13: 9781560524854
• Release Date: January 1998
• Publisher: Crisp Pub Inc
• Length: 96 Pages
• Weight: 0.35 lbs.
• Dimensions: 8.5" x 0.5" x 5.5"