Crisis Management in the Age of Social Media

By Louis Capozzi and Susan Rucci

Social media has fundamentally changed the contract between institutions and the public. Today, people expect a conversation, not a one-way diatribe. That, combined with the speed of the Internet,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1606495801
• ISBN13: 9781606495803
• Release Date: August 2013
• Publisher: Business Expert Press
• Length: 156 Pages
• Weight: 0.55 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"