Cries of a Restaurant Client: a reflection on customer service

By F. C. Peralta

Cries of a Restaurant Client: A Reflection on Customer Service" speaks to the customer service experience from a customer's point of view - not guidelines or operational principles for restaurant owners, filling a gaping hole in culinary arts instruction and literature. Fernando Peralta is a chef and restaurateur. A former economist and executive, he worked for 17 years in a number of financial roles at five corporations. Peralta eventually left the corporate world to attend culinary school and later opened a vegetarian caf . In his extensive restaurant customer service research, he was disappointed to find that most literature focused too much on operational guidelines and too little on what really matters to a typical client.

• Format: Paperback
• Language: English
• ISBN: 1456308122
• ISBN13: 9781456308124
• Release Date: April 2012
• Publisher: Createspace Independent Publishing Platform
• Length: 184 Pages
• Weight: 0.56 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"