Credit Card Marketing (National Retail Federation)

By Bill Grady

Book Overview

Retailers nationwide are discovering that private label credit cards are one of the most dynamic marketing tools ever to come down the pike. Not only do they act as a powerful draw for new customers, but, according to recent marketing studies, private label cards help build customer loyalty. They are also a nearly limitless vehicle for promotional offers, discounts, premiums, and other potent customer incentives. And they provide retailers with an unprecedented means of gathering valuable customer-profile and purchasing information which can then be used to build a targeted database for generating mailing lists, strategically managing inventory, segmenting the most profitable customers, and more. Now, in the first and only book devoted exclusively to the subject, credit card marketing legend Bill Grady tells you everything you need to know to successfully develop and market a private label credit card, or to more effectively use an existing one to expand your customer base. The man behind many of the major innovations in the field, Bill created and managed the largest and most successful credit card program in the home center industry and has worked with many prestigious Fortune 500 companies to develop their programs. In Credit Card Marketing, he shares the fruits of his more than twenty-five years in the business and fills you in on all the successful credit marketing techniques now in use at today's sharpest, most innovative retail stores, banks, oil companies, and travel and entertainment providers. Writing in a warm, down-to-earth style, he takes you step-by-step through the entire process, from prescreened and preapproved solicitations, to direct mail, telemarketing, and in-store promotions, from premiums and sign-up programs, to frequent shopper and card enhancement programs. He also offers detailed scheduling guidelines to help you understand the lead times involved in various programs; guidelines on how to train employees to effectively market credit cards; and an entire chapter on how to develop and execute a winning credit card marketing plan. And along the way, Bill Grady reveals dozens of insider tips, insights, and rules of thumb that alone make Credit Card Marketing worth more than its weight in platinum. A guide to exploiting the full potential of one of today's most versatile marketing tools, Credit Card Marketing is must reading for all retailers, banks, and others. For as Bill Grady so poignantly puts it: "In today's economic environment those who understand how to get the most from their marketing dollars will be the ones around in a few years to talk about their success." "I've known Bill for twenty-three years . . . his passion for stimulating sales through promotions and direct marketing can only be defined as AGGRESSIVE, CREATIVE, and SUCCESSFUL." --Ray Rawley, Director of Retail Credit Lowe's Companies, Inc. "At last . . . a book that catalogs and fully explains each weapon in the credit marketer's arsenal. Must reading for all credit issuers." --David Garron, President and CEO, First North American National Bank (Circuit City Stores) "A creative and positive approach to credit marketing as translated by a true professional in the credit industry." --Jim Heatherly, Credit Marketing Manager The Home Depot "Bill's commonsense approach to credit marketing really comes through. A must read for the marketing manager and a must read reminder for those of us removed from the day-to-day reality." --Ralph Spurgin, President and CEO Limited Credit Services "The '80s ideas won't work in the '90s. Grady's Credit Card Marketing is a must for credit grantors with ambitious goals." --Bill Bloom, Vice President Credit Sales and Services, Saks Fifth Avenue "Everyone from Assistant Credit Marketing Manager to the Vice President of Credit will benefit as Bill Grady shares his experiences, common sense, practical applications, and inside tips." --Ed Epstein

• Format: Hardcover
• Language: English
• ISBN: 0471106623
• ISBN13: 9780471106623
• Release Date: March 1995
• Publisher: Wiley
• Length: 227 Pages
• Weight: 1.20 lbs.
• Dimensions: 9.3" x 0.8" x 6.3"

Customer Reviews

An interesting & practical book

This is a simple, easy-to-read book. Everyone is able to finish it within three to four hours. The contents are mostly based on author's past experience as a marketer. The content structure of the book is easy to follow. It is resourceful for a credit card marketing novice to read. However, it talks a bit more about retailers' private labeled credit cards. If it talks more about some general bank cards and stories of his failure in marketing campaigns, it will definitely be more insightful. Besides, if you want to explore innovative ideas about credit card marketing, you will be disappointed. I feel the best part comes with the end of the book which talks about sales projection of marketing plans. It's practical. Overall, it's a good book to read.

Very Good

I found it very helpful for my job. Dimitrios Pavlakis credit card Marketing Director