Creating Consumer Loyalty in Healthcare (Management Series)

By Robin Scott MacStravic

Move beyond the conventional techniques of measuring patient satisfaction and developing quality improvement plans. Learn how to not only develop consumer loyalty but how to "mine" it-encourage loyal... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1567931081
• ISBN13: 9781567931082
• Release Date: January 1999
• Publisher: Health Administration Pr
• Length: 203 Pages
• Weight: 0.70 lbs.
• Dimensions: 12.5" x 0.3" x 6.0"