Do you want to encourage continuous patronage from your clients without having to say so? What if you could create a customer-focused culture that is so strong that your staff members always appear to behave morally, support one another, solve issues before they arise, and search for opportunities to go above and beyond? This book highlights the significance of customer service and offers tried-and-true techniques for excellence in customer service creation. It offers a broad variety of information and skills using a hands-on approach including the importance of building and keeping positive relationships with customers.
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