Continual Service Improvement Itil, Version 3

By George Spalding

This publication focuses on continual service improvement (CSI) from both an IT service and IT service management perspective. It introduces the concept of CSI at a high level and defines its value before describing common methods and techniques. The guidance is written for managers and practitioners at all levels.

• Format: Paperback
• Language: English
• ISBN: 0113310498
• ISBN13: 9780113310494
• Release Date: May 2007
• Publisher: The Stationery Office/Tso
• Length: 221 Pages
• Weight: 1.96 lbs.
• Dimensions: 11.0" x 0.8" x 8.8"