Contented Cows Give Better Milk: The Plain Truth about Employee Relations and Your Bottom Line

by Bill Catlette

Book Overview

Inspiring examples of companies that know how to do it right ... and a few that don't.The cold, hard facts about the return on investment from treating people with dignity, respect and consideration.Just what is it that permits one organization to achieve unprecedented levels of success over a substantial period of time while a nearly identical competitor is going down the tube?How for example, could Southwest Airlines achieve 23 consecutive years...

• Format: Paperback
• Language: English
• ISBN: 1890651109
• ISBN13: 9781890651107
• Release Date: November 2000
• Publisher: Contented Cow Partners
• Length: 208 Pages
• Weight: 0.05 lbs.
• Dimensions: 0.5" x 6.0" x 9.0"

Customer Reviews

What dairy farmers already know!

This is not rocket science! No matter what our managerial "level", we all have a boss somewhere. Don't we perfom our best when we are treated as some who is valued, someone who matters? That's all this book is telling us, with facts and examples of successful companies, large and small, who "walk the talk"! Read this book and them commit yourself to leading your folks based on it's simple principles (which are not new, we just just needed the authors to write them down for us!)

Contented Cows Give Better Milk

As the current manager of a retail establishment, I found this book honest, enlightening, educational and very easy to read. It is the perfect "manual" for improving one's self and the way one interacts with their employees. I have read this book twice to help remind me of the simple practices that make a working environment stronger. I strongly recommend this book to anyone who has the courage to honestly look at themselves and to make changes for the better.

These cows make horse sense

This book makes the case once and for all - when you treat your employees right, you make more money.Catlette and Hadden have done a masterful job of looking at the bottom line of companies that do a world class job of taking care of their companies. Then they compare that to companies who don't. The result is very clear. The "contented cow" companies make more money. A lot more.I like the fact that the book contains that kind of data. But I also like the stories the authors tell which bring the data to life.The book is a good read, and makes a world of difference around the work place. This book is written in a great style and reflects the candid, slightly business-irreverant style of the authors. It's no wonder that companies order this book by the box and that companies like Chick-fil-A use it for their training.

Quantitative, yet qualitative employee satisfaction approach

I have read hundreds of management books and found "Contented Cows" to be one of the most enlightening and refreshing, yet statiscally valid approaches to improving performance and productivity through improved employee relations. As a fellow management consultant, I like the way this book depicts the importance of creating a "healthy" environment starting at the top of the organization, yet at the same time showing ways that a front-line manager can make a grass roots change initiative.. I like your "No Excuse" type of mentality. I am a facilitator for accountability at all levels, and this book hits it right on the head. Thanks Richard and Bill for the fascinating and effective ways in which you present your methodologies for change.

Enjoyable and informative.

A to-the-point examination about why financially successful organizations are those that exhibit excellence in managing and motivating people. These contented cow companies meet three criteria: profitability, continuity and being regarded as a good place to work. Using lots of examples, the author's explore what such companies do. The book covers many subjects and offers a good deal of sound, practical advice. It also makes a convincing argument for thinking of people as the primary source of achieving the competitive advantage. Enjoyable, informative reading.