Contact Center Agent 101: An Introduction to Your Multi-Channel Call Center Career

By Steve Stapp

Contact Center Agent 101 is a must read for any contact or call center employee. The front line contact center employee in any organization is truly one of the most important people because they are... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1449921760
• ISBN13: 9781449921767
• Release Date: December 2009
• Publisher: Createspace Independent Publishing Platform
• Length: 126 Pages
• Weight: 0.30 lbs.
• Dimensions: 0.3" x 5.2" x 8.0"