

Barsky's hands-on text provides the theory, skills, and exercises to prepare readers for an array of conflict situations. It encourages developing professionals to see themselves as reflective practitioners in the roles of negotiators, mediators, advocates, facilitators, and...


Barsky (Florida Atlantic U. at Fort Lauderdale) introduces and compares four approaches to conflict resolution: power based, rights based, interest based, and transformative. After a brief review of terminology, roles, and theories, he discusses how helping professionals can...