Conducting a Contact Center Assessment

By Michael W. Cusack

How to evaluate the efficiency of your contact center operation, including key benchmarks and metrics relevant to process improvement, customer relationship management, knowledge management, human... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1481865277
• ISBN13: 9781481865272
• Release Date: January 2013
• Publisher: CreateSpace Independent Publishing Platform
• Length: 170 Pages
• Weight: 0.69 lbs.
• Dimensions: 9.0" x 0.4" x 6.0"