As a newly minted librarian, Heller volunteered at a grassroots independent library founded to bring together the work of disparate art communities of Chicago. Since then she has participated in many library technology communities with stints on boards, working groups, conference planning committees, and social media-based outreach. Grounded in her research of dozens of community tech projects, Heller presents a guide exploring how they work, how to get involved, and how to make them better.
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