Communication Skills for the Healthcare Professional, Enhanced Edition

By Jeff Mason and Laurie Kelly McCorry

Communication Skills for the Healthcare Professional, Enhanced Second Edition, is a comprehensive and career-focused resource that empowers both aspiring and practicing healthcare professionals to master the essential verbal, nonverbal, and written communication skills required for success in today's fast-paced healthcare environment. Whether preparing for a first job interview or refining bedside manner, this edition delivers practical tools and actionable insights to help learners communicate with clarity, empathy, and professionalism--core competencies for effective patient care and team collaboration. Grounded in real-world clinical scenarios and enriched with examples from across healthcare disciplines, this enhanced edition fosters confidence, emotional intelligence, and interpersonal effectiveness. Learners will develop the ability to navigate complex interactions, adapt to diverse patient needs, and contribute meaningfully to interdisciplinary teams, all while upholding the highest standards of ethical and professional communication. Features and Benefits Core Communication Principles: Introduces the communication process, its importance, and common barriers in healthcare. Nonverbal Communication: Explores gestures, posture, facial expressions, and how to interpret patient cues. Verbal Interaction Skills: Covers clear language, empathy, listening, paraphrasing, and questioning techniques. Professional Conduct: Strengthens therapeutic communication, teamwork, and understanding of HIPAA guidelines. Patient-Centered Strategies: Offers approaches for working with chronically ill, terminally ill, and mentally ill patients. Accessible Communication: Provides tools for patients with low literacy, language barriers, sensory or cognitive challenges. Cultural Competence: Builds awareness of diversity, CLAS standards, and effective use of interpreters. Interviewing Techniques: Guides patient interviews in person and by phone, with legal and ethical considerations. Effective Patient Education: Supports instructional planning, learning styles, and use of visual and written materials. Technology & Communication: Details professional use of phone, fax, email, and emergency call handling. Appropriate Courses Professional and Communication Issues in Health Care Interpersonal Communication Skills Verbal and Written Communications Communication Skills in Health Care

• Format: Paperback
• Language: English
• ISBN: 1284219992
• ISBN13: 9781284219999
• Release Date: June 2020
• Publisher: Jones & Bartlett Publishers
• Length: 264 Pages
• Weight: 0.84 lbs.
• Dimensions: 0.6" x 7.0" x 8.9"