Communication in Nursing

By Julia Balzer Riley, Julia W. Balzer-Riley, Balzer-Riley, Julia Balzer-Riley, Julia, et al.

Book Overview

Immerse yourself in the ideas, theories, and techniques of effective communication in the workplace Communication in Nursing, 9th Edition adopts a uniquely practical and personal approach to the demands of today's nursing practice, providing extensive examples, exercises, and techniques that help you to apply communication skills in a variety of clinical settings. Using a conversational tone, this relatable text takes you beyond theory to show you how to understand important concepts and use communication as a tool to limit stress in your nursing practice. The 9th edition includes a new chapter which focuses on the foundation of communication and personality assessment. It also includes a new Putting it into Practice feature to help you apply your new communication skills in the work environment. In addition, updates on the topics of mindfulness, resilience, and inter-collaborative communication highlight the importance of implementing these tools in practice.

Active Learning features in every chapter promotes active, goal-directed readingWit & Wisdom boxes present selected verses and quotations relevant to chapter topics, adding interest and humor. These boxes provide moments of relief from serious topics and "a-ha" moments when theory becomes linked to practiceEnd-of-chapter exercises help you to master chapter techniques and strengthen your communication skillsQSEN preface and exercises stress how communication impacts safety and quality of careDiscusses the importance of interprofessional education and communication in the healthcare environmentAddresses the importance of "presence" in nursing - being present for clients, families, colleagues, and selfNEW Starting with You chapter focuses on personality assessment using the Gallup CliftonStrengths among additional assessment methodsTwo chapters have been combined to create a new one titled, Communicating Assertively and Responsibly with "Difficult" Clients and Colleagues, to help you better address aggressive and difficult clients and colleaguesUPDATED Navigating the Expanding World of Digital Communication and Understanding Each Other chapters have been extensively updated to reflect most recent informationNEW Chapter exercises incorporate teaching strategies such as cinemeducation and medical improvisation to help facilitate various learning typesUPDATED Topics of mindfulness, resilience, and inter-collaborative communication have been incorporated throughoutNEW Additional examples incorporated into Moments of Connection boxes highlight beneficial outcomes of successful communication and provide concrete examples of how communication techniques work

• Format: Paperback
• Language: English
• ISBN: 0323625487
• ISBN13: 9780323625487
• Release Date: November 2019
• Publisher: Elsevier
• Length: 350 Pages
• Weight: 1.92 lbs.
• Dimensions: 0.6" x 7.4" x 9.2"

Customer Reviews

Used in Nursing 100

Good book, a little wordy and "touchy feely". Used, but not a great deal. Good reference book for Psych, however.

Communication in Nursing 4th ed by Riley

This book has four parts each containing five to ten chapters. Part I: Getting Started includes responsible, assertive, caring communications; helping relationship; mutual problem solving; culture; and electronic communications. Part II: Building Relationships has chapters about warmth, respect, genuineness, empathy, self-disclosure, specificity, asking questions, expressing opinions, humor, and spirituality. Part III: Meeting Challenges deals with confrontation, refusing unreasonable requests, communicating assertively and responsibly with distressed and/or aggressive clients and colleagues and with unpopular clients, and team conflict. Part IV: Building Confidence covers requesting support, evaluation anxiety, feedback, relaxation, imagery, positive self-talk, and commitment. The author explains how to read the book by noting the questions at the end of the chapter, chapter objectives, and bold print. Then think about the answers to questions as the book is read. In the acknowledgments the author identifies content in each part and how it will help the reader. Connecting the content with reasons for learning it helps motivate the learner. Each chapter starts with whimsical animals and inspiring figures art, quotations, and the chapter objectives. Important content is highlighted in tables and boxes. Important points are often bulleted or numbered. Color is used. Multicultural proverbs, wit and wisdom sections, poetry, and moments of connection that share the meaning of nursing through story telling are dispersed throughout the book. Nursing examples are used. Spirituality, humor, and think about it exercises have been added since the last edition. Exercises encourage active learning. References and suggestions are at the end of each chapter, and appendix and index are at the end of the book. This book facilitates multiple intelligences and applies learning theory. Use of this book is an excellent way to teach communication in nursing.