Communication and Conflict Management: A Handbook for the New Department Chair

By J. Emmett Winn

Effective communication will make or break a department chair. Get a primer on the essential communication and conflict management skills that every department chair needs. With illustrative scenarios and a toolbox of practical strategies, this book will help department chairs build seven essential skills: - Active listening- Supportive communication- Receiving, evaluating, and acting on complaints- Building rapport- Improving problem solving- Improving meetings- Building buy-inDepartment chairs can use this book as a guide to improve the effectiveness of your communication in your role as a departmental leader, a manager, a coach, and a mentor. Academic deans will find this book to be a useful training guide for all new department chairs

• Format: Paperback
• Language: English
• ISBN: 1948658070
• ISBN13: 9781948658072
• Release Date: May 2016
• Publisher: Academic Impressions
• Length: 90 Pages
• Weight: 1.80 lbs.
• Dimensions: 0.2" x 5.0" x 8.0"