Communicating for Managerial Effectiveness

By Phillip G. Clampitt

Book Overview

"In this new edition, Clampitt helps us keep pace with the evolving landscape of management communication practice and scholarship. Indeed, this text is a treasure trove for use in and out of the classroom."

-Steven Ralston, University of Michigan, Flint

"This text is perhaps the best representative of the strategic-choice approach to organizational communication. Rather than reviewing the organizational communication studies research, this book applies research, integrates popular literature and reports of organizational members coping with actual incidents, and offers options for dealing with common managerial concerns."

-Philip Salem, Texas State University

How can organizations use communication as a strategic, value-adding activity? Communicating for Managerial Effectiveness, Third Edition answers this question by enabling students and managers to clearly view their own communication abilities, dilemmas, and challenges. Author Phillip G. Clampitt uses real-world cases, many from his own business experience, to analyze the most critical communication challenges facing managers today.

The Third Edition reflects a renewed emphasis on communication ethics, cross-cultural communication, and communication strategy. The book skillfully integrates theory and research to address vital communication challenges and allows readers to manage information, select appropriate communication channels, develop an effective performance feedback system, communicate organizational changes, foster interdepartmental communication, and create an innovative spirit.

New to the Third Edition:

"By the Numbers" sidebars in each chapter highlight relevant communication and organizational facts. A companion Web site contains chapter outlines, exercises, and case studies. www.iMetacomm.com/cme3 Tools based on conceptual models emphasize how to successfully and quickly implement principles discussed in each chapter. Every chapter has been updated. The role of dialogue in the communication process receives greater emphasis. New chapters have been added on communication technologies, communicating across organizational boundaries, and the link between communication assessment, strategy, and tactics.

Communicating for Managerial Effectiveness is designed for students in MBA programs as well as for advanced undergraduate and graduate students studying organizational communication, management, or business communications. The book is also an excellent resource for managers, business executives, and corporate trainers.

• Format: Paperback
• Language: English
• ISBN: 076193099X
• ISBN13: 9780761930990
• Release Date: July 2004
• Publisher: SAGE Publications, Inc
• Length: 304 Pages
• Weight: 1.20 lbs.
• Dimensions: 9.8" x 0.5" x 6.8"

Customer Reviews

Educational and Applicable

Clampitt's book is an invaluable resource for any Leader, Manager, Employee or Student. I've used the concepts in various settings from large organizations to classrooms with great success. Clampitt's examples are top notch and the case studies are applicable to many different situations. Truly a great read and a resource I've found myself referring to time and time again.

Strategic Communication at it's best

Clampitt's book is a rare blend of theory, research and real world examples, creating one of the best tools any manager, employee, or student can find. The real world case studies are applicable to many different situations and contexts and shows the great insight Clampitt into the communication process in organizations. I was particularly impressed with the "Drill down" exercises and have used them to teach freshman communication students critical thinking skills. An excellent read and an even better tool!

Communicating

This book is also very appropriate for my communication management class. We use it extensively.

More than just Skills!

I am a Director of Training and communication is a pervasive concern. Unlike other books that focus on skill-building, this one addresses more fundamental communication issues. What I found particularly valuable was that the strategic discussions were directly linked to specific action plans that I could implement. For instance, the book discusses the principles behind effectivly communicating change along with providing some concrete suggestions. I enthusiastically recommend this book to anyone charged with addressing communication problems in their organization.

Informational, entertaining, and extremely useful.

Communicating for Managerial Effectiveness is a book aimed at executives and managers. However, employees at all levels will benefit from Clampitt's suggestions and recommendations.The book is comprised of 11 chapters and covers communication breakdowns and challenges that I can certainly relate to, such as using the correct communication channels, communicating change, giving performance feedback, and communicating the corporate culture. In each chapter, Clampitt analyzes common problems that occur in organizations, defines why these problems occur and offers concrete recommendations and suggestions. Clampitt is skilled at using great metaphors, case studies, examples, statistical evidence, and experience to form his recommendations. Every day I apply the knowledge I've gained from this book to my career at Rockwell Automation; I highly recommend this book to you so you can benefit from it in your career as well.