Command Performance: The Art of Delivering Quality Service (Harvard Business Review Book)

By: Martin, John E.

This text provides insights of leading business thinkers and executives on delivery service to customers. Peter Drucker, Frederick Reichheld, Leonard Schlesinger and James Heskett, among others, explore various aspects of developing a service strategy and implementing it effectively. First-person accounts and profiles of individual firms provide lessons from the field.

• Format: Hardcover
• Language: English
• ISBN: 0875845622
• ISBN13: 9780875845623
• Release Date: July 1994
• Publisher: Harvard Business Review Press
• Length: 256 Pages
• Weight: 1.10 lbs.
• Dimensions: 9.5" x 1.3" x 6.5"