Negotiating in the 21st Century covers practical issues such as: when and where to negotiate; body language and dress codes;guides you through the negotiation process: establishing opening positions; setting an agenda and accepting concessions;provides insider information on a range of negotiation tactics and strategies, explaining when to use them, how to recognise when they are being used against you and how to counter them;illustrates it's points with real-life examples of negotiation situations.
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