Some of the most complex, difficult moments of Shary Connella's life have involved healthcare, and she knows she is not alone. As both a healthcare professional and a patient with firsthand experiences of becoming lost within a dysfunctional system, Shary has witnessed the nearly twodecade devolvement of the healthcare industry as a whole. The industry's free fall has hurt patients, created distrust within the industry, and paralyzed elected officials in Washington who simply cannot""or choose not""to get the solution right.