Chatbot Research and Design: 4th International Workshop, Conversations 2020, Virtual Event, November 23-24, 2020, Revised Selected Papers

This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic.

The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.

• Format: Paperback
• Language: English
• ISBN: 3030682870
• ISBN13: 9783030682873
• Release Date: February 2021
• Publisher: Springer
• Length: 219 Pages
• Weight: 0.73 lbs.
• Dimensions: 0.5" x 6.1" x 9.2"