Over 10 customer service experts offer their advice and experience in this easy-to-follow book. I have read many customer services books/manuals in the past and expected this one to be a mirror of others. I was pleasantly surprised by the amount and quality of information that Celebrate Customer Services covers. I went back and looked at my business with new insight. I found several areas that were being overlooked by my staff, but I am sure my customers noticed our short-comings. I highly recommend this book to everyone in business!
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