Cases in Hospitality Management: A Critical Incident Approach

by Timothy R. Hinkin

Book Overview

Based on over 100 interviews conducted with guests and employees of hospitality industry organizations, this book contains 55 actual brief cases and situations which illustrate concepts and issues of... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 047168693X
• ISBN13: 9780471686934
• Release Date: November 2005
• Publisher: Wiley
• Length: 176 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.6" x 5.9" x 8.9"

Customer Reviews

Needed for class

I needed it for class. It is a good tool to get one to think about how to handle different situations in a managerial position.