Call Center Success The Sandler Way

By Tom Niesen

Book Overview

This book covers all aspects of sales in call centers: hiring and retaining the right people (the turnover at most call centers is over 200%), managing those people, scripting, improving the call center environment, training and coaching.

• Format: Paperback
• Language: English
• ISBN: 0692770437
• ISBN13: 9780692770436
• Release Date: January 2016
• Publisher: Sandler Training
• Weight: 0.53 lbs.