Call Center Staffing and Shift Optimization

By Cihangir Ertaban

Inbound call center problems need decisions in four main areas; the number of incoming calls, necessary number of agents to handle these calls, shift starting times for the operations and the number... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 3847337696
• ISBN13: 9783847337690
• Release Date: April 2012
• Publisher: LAP Lambert Academic Publishing
• Length: 80 Pages
• Weight: 0.28 lbs.
• Dimensions: 0.2" x 6.0" x 9.0"