Call Center Rocket Science: 110 Tips to Creating a World Class Customer Service Organization

By Randy Rubingh

Book Overview

"I once heard it said that running a call center is not rocket science. While you may not need the skills and education of an aerospace engineer, successful call center management does require certain... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1482740109
• ISBN13: 9781482740103
• Release Date: March 2013
• Publisher: Createspace Independent Publishing Platform
• Length: 206 Pages
• Weight: 0.70 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"