Call Center People Management Handbook and Study Guide

By Brad Cleveland and Debbie Harne

The ICMI study guide series begins with this important topic — people management. The Call Center People Management Handbook and Study Guide covers competencies related to the effective hiring,... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0970950748
• ISBN13: 9780970950741
• Release Date: February 2003
• Publisher: ICMI Press (International Cust
• Length: 476 Pages
• Weight: 2.85 lbs.