Call Center Operation: Design, Operation, and Maintenance

By Duane Sharp

Book Overview

Every customer-facing corporation has at least one call center. In the United States, call centers handle a billion calls per year. Call Center Operation gives you complete coverage of the critical... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 155558277X
• ISBN13: 9781555582777
• Release Date: April 2003
• Publisher: Digital Press
• Length: 320 Pages
• Weight: 1.40 lbs.
• Dimensions: 0.6" x 7.0" x 9.3"