Call Center Leadership and Business Management Handbook and Study Guide

By Brad Cleveland and Debbie Harne

Version

• Format: Paperback
• Language: English
• ISBN: 0970950772
• ISBN13: 9780970950772
• Release Date: February 2003
• Publisher: Call Center Press
• Length: 434 Pages

Customer Reviews

Excellent Handbook

I am a certified CIAC - OM. This book is a must in order to pass the test or to get the stratigic prospective of an organization. However, I think the price is exaggerated! I mean you can find books that gives the same info with a much affordable price! Sorry for that! but this is my honest opinion. Anyway, It's a grate book!