Call Center Fundamentals: Workforce Management: Third Edition

By Donnie Baje

The second edition of this popular ebook contains updated information, better format, and answer keys to the activities. It also presents new chapters focusing on non- voice accounts and problem solving techniques to various problems in managing workforce._How to determine your agents per day and per hour?_Is getting 100% service level a good idea?_How can you improve your sales or collections with workforce management?

• Format: Paperback
• Language: English
• ISBN: 1520267460
• ISBN13: 9781520267463
• Release Date: February 2015
• Publisher: Independently published
• Length: 46 Pages
• Weight: 0.38 lbs.
• Dimensions: 11.0" x 0.1" x 8.5"