Call Center Customer Relationship Management Handbook and Study Guide

By Brad Cleveland and Debbie Harne

Customer satisfaction and loyalty have become key objectives for organizations as they recognize that long-term customers cost less to service and are more likely to spend more with the organization.... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0970950764
• ISBN13: 9780970950765
• Release Date: February 2003
• Publisher: ICMI Press (International Cust
• Length: 336 Pages
• Weight: 2.20 lbs.
• Dimensions: 0.9" x 8.5" x 10.8"