Call Center Agent Turnover and Retention: The Best of Call Center Management Review

By L. Ahearn

To help you develop processes to retain your best agents, we’ve compiled this collection of articles filled with ideas, information and tools that will allow you to create an environment that inspires... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0970950799
• ISBN13: 9780970950796
• Release Date: August 2002
• Publisher: ICMI Press (International Customer Management
• Length: 125 Pages
• Weight: 0.55 lbs.
• Dimensions: 0.4" x 6.0" x 9.2"