Call Center Agent Motivation and Compensation: The Best of Call Center Management Review

By E. Arrington, Dan Coen, C. Ellis, et al.

This topical book concentrates on the four key factors for building a positive, morale-boosting, growth-oriented call center environment: motivation, compensation, incentives and career paths.... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 097095073X
• ISBN13: 9780970950734
• Release Date: August 2002
• Publisher: Call Center Press
• Length: 132 Pages
• Weight: 0.55 lbs.
• Dimensions: 0.3" x 6.0" x 9.2"