Call Center Agent Motivation and Compensation: The Best of Call Center Management Review, Second Edition

By Brad Cleveland and Susan Hash

Revised and Updated with New Material! In the pages of Call Center Agent Motivation and Compensation, you'll find the strategies and tactics that work for managers of top-performing call centers, including: - The principles of effective motivation - Ideas for compelling reward and recognition programs - Motivating staff without burying budgets - Agent compensation trends - Incentives that rev up and retain agents - Motivating agents with skills and career growth opportunites Effective technology and processes play critical roles in call center performance, but it's the people who most impact customer loyalty.

• Format: Paperback
• Language: English
• ISBN: 1932558020
• ISBN13: 9781932558029
• Release Date: August 2004
• Publisher: Call Center Press
• Length: 184 Pages
• Weight: 0.75 lbs.
• Dimensions: 0.5" x 6.4" x 8.9"