By the Numbers: Principles of Automotive Parts Management, Second Edition

By Gary Naples

In By the Numbers, industry expert Gary J. Naples offers a comprehensive guide to navigating the complexities of modern parts department management. Designed for both new and experienced professionals, this book provides a solid foundation in essential business and personnel management techniques.

Understanding that effective parts management requires more than just product knowledge, the author explores the broader aspects of the role, including:

- Business acumen: Develop the financial and operational skills needed to succeed.

- Inventory management: Optimize stock levels and reduce costs.

- Team leadership: Build and motivate a high-performing team.

- Customer service: Deliver exceptional service to enhance customer satisfaction.

Featuring a new self-assessment tool, Inventory Effectiveness Quotient (IEQ), this book empowers parts managers to measure and benchmark their department's performance.

With clear explanations, practical examples, and real-world case studies, By the Numbers equips readers with the tools and knowledge to excel in today's dynamic automotive industry.

• Format: Paperback
• Language: English
• ISBN: 1468608304
• ISBN13: 9781468608304
• Release Date: October 2024
• Publisher: SAE International
• Length: 268 Pages
• Weight: 1.64 lbs.
• Dimensions: 0.7" x 8.0" x 10.0"